When a client says no I get upset

You have finally made that appointment. You got the chance to tell your prospect client or customer all about the great benefits of your service or product. But… the conversation concludes and you have not made the sale. Now what? Does this upset you, make you feel frustrated, sad, disappointed? OR maybe you even begin to doubt yourself and your expertise.

Hello this is Konstadina Sadoriniou from positivechangeacademy.com where we help you bring out the best in you and your business.

In this video I want to share with you how to free yourself from all that and bring some desired positive changes to the way you see things, the way you feel and the way you run your business.



When we are in a sales conversation we want of course to close the sale. Most of us, small business owners or even some salespeople take this process very personally. Especially due to the fact that we are not all trained to be experts in selling.

So, when a prospect says “no” (clients says no)  to what we offer we feel bad because we believe that they are saying “no” to us. Actually they are not even saying no. They are usually using expressions such “I want to think about it”, “I need to speak to my partner”, “I’m just looking around at the moment”. And we take that as an excuse because they want to avoid telling us that what we have to offer is not good enough for them to invest their money in.

Or we start thinking that we were unable to persuade them to buy from us so we feel bad – in other words we were not “good enough” to close the sale.

If this happens few times, then we are thrown into a spin of fear and self disbelief which are responsible for us avoiding sales conversations because we want to avoid the emotional pain.

There are two very important things here we need to take into consideration which will change completely our perspective and so the way we look at things, the way we feel about them and the way we respond to them.

The first very important thing is that we lack significant knowledge on how things work in sales processes, we lack know-how as to how to do it successfully and we are unaware of the statistics that tell us for instance that, you need to make 100 calls to get 3 appointments to close one sale.

Sometimes getting hold of such information and training can help us stop from getting upset when a prospect doesn’t buy from us. However, there are times that this is still an issue and we need to tackle it heads on.

What I mean by that? We need to use personal growth techniques such as EFT (Emotional Freedom Technique) to change the way we feel about something.

EFT uses a simple tapping sequence on major energy centres of the meridians, whilst feeling the negative emotions of an unpleasant event or unhealthy belief – or even physical pain – to unblock the energy flow within the electromagnetic systems of the body and in this way neutralise our emotions.

In this case we use EFT tapping sequence while thinking of a sales conversation which resulted in not closing the sale. By using statements connected to that event and the way we feel whilst tapping these specific points we manage to eliminate the negative charge of these emotions and find ourselves transforming the beliefs that we held and which have been having negative influence to us, our life, our business. In addition, we work on re-imprinting new beliefs, by re-programming the subconscious mind.

In my next video I will show you a tapping sequence you can use to help you get rid of the belief that every time a client says “no” to you the result would be your disappointment and / despair.

I hope you have enjoyed this video and you share it with your friends and contacts.

To be instantly notified when a new video is being uploaded at our channel Positive Change TV make sure you subscribe.

This is Konstadina Sadoriniou

Till next time

be empowered and stay motivated



Share this article

Leave a comment

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.